Century Capital, has created a department for the support of its clients with the main function of educating, informing, managing and supporting the requests and needs of its clients in every operational phase in the professional activities based on its EXPERTISE.
Therefore, the assistance received from our customers relates to clarifications, information, complaints and guarantees on any professional activity aimed at loyalty and increasing customer satisfaction.
The focus of this department is oriented from professional activity to mainly the customer, and the latter must be the department’s objective, increasingly informed and serene.
Among the main forms of customer support, the web channel is today the main form of contact, management and customer assistance, which involves both the use of the email tool and related assistance tickets, and self-service solutions starting from the F.A.Q. (Frequently asked questions)